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Understanding the Why, Marketing Efficiency & One Charity’s Unexpected Findings

The Ethics of A/B Testing

The ethics of A/B testing are up for contention! While it may seem harmless, many people don’t like the idea of being tested without their knowledge. I don’t blame them. So, what does this mean for nonprofits? For those wanting to err on the side of caution, it’s best to be transparent. Inform your audience and give them the chance to opt out.

Getting to the “Why”

Looking to improve your website? You need “why” data. I like this article because it breaks down the types of information you can collect about your site and what each provides. While Google Analytics can show you where users are running into trouble, it can’t explain why something is happening. Qualitative data, such as survey responses, help you understand why your users are behaving in a certain way and provide the insight needed to solve any issues they’re having on your website.

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Passé Website Trends, Writing Better Surveys & 2018’s Top Social Campaigns

Don’t Forget the Pictures!

When your organization’s work is, um, less than visually compelling, it’s easy to make images an afterthought. But before you download yet another boring stock photo, check out Hubspot’s list of statistics why visuals matter. Compelling images can impact not only viewers’ attention spans, but also result in higher retention and engagement. Here’s my favorite fact from the piece: “When people hear information, they’re likely to remember only 10% of that information three days later. However, if a relevant image is paired with that same information, people retained 65% of the information three days later.” Nice!

The Best of the Best

The Digital Agency Network presented their picks for the best social media campaigns in 2018. I love this list because it features sophisticated uses of a medium many consider, well, “basic” and, um, narcissistic. And as a bookworm, my favorite is NY Library’s InstaNovels campaign.

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Google’s Big Birthday News, Picking Your A/B Tests & Painting Data

Happy Birthday, Google! (And What That Means to You)
Most media celebrated Google’s 20th birthday with retrospectives of Google Doodles. More interesting to me, however, is the future. The tech giant shared how it expects to change search in the coming years. I had two big takeaways: an increased emphasis on making images (and video) really work on search and new features to keep users on its platform (reducing the need for them to click off to websites). Stay turned! I’m sure this newsletter will cover more about what’s next for Google.

Maybe You Don’t Need to Test…. Everything
For most nonprofits, just finishing a website redesign is a huge achievement. (I’ve been there. Extra bonus points if it’s on time and in budget.) The idea of A/B testing everything before launch is so daunting. Here’s one consultant’s take on what to test and what to push out and refine later.

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Redesigns for Small Orgs, Data vs. Writer’s Block & A Wish for Bigger Pockets

Reach Bored People on Facebook
It’s worth turning on the sound to watch this video from Entrepreneur Network. It makes a really good point. A successful marketing campaign is not just about reaching the right demographic. We also need to consider what potential supporters will be doing as they receive our message. Are they ready to listen? Facebook users are often browsing for any content that catches their attention, while Google searchers are looking for specific information. These two channels tend to show better campaign returns than say, YouTube pre-roll, which interrupts the viewer.

Tips for a Drama-Free Redesign
Planning to redesign your website soon? (Who isn’t?) Check out this new Tony Martignetti Nonprofit Radio podcast episode for tips on gaining stakeholder support, managing contractors and using data to drive better engagement. It’s also a shameless plug! Two colleagues and I were interviewed for this episode after speaking at the 2018 Nonprofit Technology Conference.

Lifelong Learning (Whether You Like it or Not)
In an industry that’s always changing, how does anyone stay up with the latest skills? If you are interested in brushing up your marketing analytics chops, listen to the latest edition of the Digital Analytics Power Hour podcast. In this episode, the hosts analyze the latest online courses, bootcamps and other learning resources.

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Fundraising Gamer Style, Writing Better Content & Why No One Likes SEO

Good Content Keeps ’em Coming Back 
It is easy to get caught up in increasing website traffic and forget that you need quality content to keep them there – and get them to return. This recent Forbes article reminds us of common mistakes nonprofits make in developing content. First, stop copying your print materials. What works in a flyer isn’t right for online. If volunteers help maintain your website and social media, be sure to train them on style and content. Finally, good writing is important. Just because someone is an expert on a topic, does not mean they can write well about it. Don’t be afraid to get out your red pen (or activate Word’s track changes).

Making a Game out of Fundraising
Bored with the same old silent auctions, 5Ks and Facebook fundraisers? The brave new frontier of digital fundraising is in gaming. According to this article in Nonprofit Quarterly, game company Activision Blizzard donated nearly $13 million to the Breast Cancer Research Foundation (BCRF) through their online game, Overwatch. Blizzard, which makes World of Warcraft, sold limited edition avatar skins as well as merchandise like t-shirts for players. Another game company recruited champion players to livestream their gameplay, donating tips from viewers to a charitable cause.

Poor, Misunderstood SEO 
If you don’t really understand what SEO is, you aren’t alone (even outside the nonprofit marketing world). A recent survey found that businesses ranked search engine optimization (SEO) as the “least popular digital marketing channel.” Only 44% of respondents named SEO as part of their online marketing strategy (social media, website and email were the three most popular.) The researchers expressed surprise over this finding, attributing the lack of popularity to a misunderstanding of SEO and the fact that results from SEO efforts often take some time to show.

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