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April 26, 2019 By Erin Cafferty

Better Brand Awareness, Tracking Abandoned Forms & Unraveling the Marvel Universe

Cookies: Sinful or Secure?

This article is a TLDR version of Safari’s latest ITP (Intelligent Tracking Prevention) initiative. If your job involves digital communications, it deserves at least a quick glance. These changes are great for user security and privacy, but not great for people trying to understand their website users. Prior to this change, Google Analytics cookies expired after two years. That means — theoretically at least— you’d recognize a repeat visitors to your site even if their previous visit was 23 months prior. ITP means that cookies expire after a week. Now when someone doesn’t visit your site for two weeks, their next visit is counted as a new user all over again. Basically, if your organization has goals around growing an “audience of loyal users who visit the site once or twice a month,” Safari’s making it a lot harder to measure your progress.

Europeans, They Are Just Like Us

This newsletter is a sucker for survey results. This time, European charities tell Salesforceabout their marketing challenges. Here are my favorite stats:  For 75% of nonprofits in Europe, “raising awareness of their cause” was the top reason to use social media. But 96% (!) said they aren’t using digital marketing “to its fullest potential.” What’s holding them back? These organizations report struggling with selecting the right social platforms, using paid search (including their Google Ad Grant) and measuring outcomes.

[Read more…]

Filed Under: newsletter Tagged With: Cookies, data, data analytics, digital communications, digital strategy, donation forms, e-commerce, Facebook, form abandonment, fundraising, Google Ad Grant, google analytics, IGTV, marketing, Marvel, nonprofit, Salesforce

February 22, 2019 By Erin Cafferty

Stop Siloing Digital, Brewing The Nation’s Best IPA & A Much-Needed Perspective Change

Maximizing Your Resources

Strategy and marketing consultant Anne Boyle has a strong opinion about nonprofits that claim they “can’t afford” to create a marketing strategy. The idea is simple: organizations should be putting strategy and planning first in order to maximize their resources. One of her tips that’s actually really helpful, in my opinion, is to not try to be perfect but to just get it done.

Ditch The Digital Department

This article really threw me for a loop. “Digital” has been a buzzword for a while now, but do organizations even need someone solely dedicated to it? The short answer is no. The long answer is still no, but with more nuance. Basically, it’s advised that your organization “hire digitally skilled staff to populate every department” rather than invest in a digital department.

[Read more…]

Filed Under: newsletter Tagged With: artificial intelligence, content audit, content marketing, data analytics, data visualization, digital strategy, HubSpot, KonMari, machine learning, marketing, nonprofit, SEO

December 17, 2018 By Erin Cafferty

Understanding the Why, Marketing Efficiency & One Charity’s Unexpected Findings

The Ethics of A/B Testing

The ethics of A/B testing are up for contention! While it may seem harmless, many people don’t like the idea of being tested without their knowledge. I don’t blame them. So, what does this mean for nonprofits? For those wanting to err on the side of caution, it’s best to be transparent. Inform your audience and give them the chance to opt out.

Getting to the “Why”

Looking to improve your website? You need “why” data. I like this article because it breaks down the types of information you can collect about your site and what each provides. While Google Analytics can show you where users are running into trouble, it can’t explain why something is happening. Qualitative data, such as survey responses, help you understand why your users are behaving in a certain way and provide the insight needed to solve any issues they’re having on your website.

[Read more…]

Filed Under: newsletter Tagged With: a/b testing, charity, data analytics, data visualization, design, fake traffic, food popularity, Google, google analytics, marketing, marketing efficiency, martech, nonprofit, referrer spam, ROI, social media, targeted advertising, UX, WordPress plugin

February 5, 2018 By Emily Patterson

Tips to Fix Your AdWords Grant for Google’s New Rules

So you’ve heard the news!  Nonprofit Google Ad Grants new rules rolled out in December, and organizations have two months to get into compliance. The February deadline is looming, and a lot of organizations are scrambling to rethink how they run their accounts.

No one’s quite sure what’s Google’s purpose with restructuring the program. Some say this is beginning of the end for the program (and the free $10K/month in ad dollars). Others claim that Google is simply cracking down on nonprofits who don’t properly manage their accounts and reflect badly on the advertiser.

But let’s not ponder what logic drives the Silicon Valley giant. All we know is we want to get the most out of our free ads. And no one wants to get their account shutdown! Here’s a quick rundown of the rules and my suggestions for how to fix your account.

Nonprofit Google Ad Grants New Rules:

  • The good! No more $2 bid cap (but you will need to set up goals in Google Analytics and use them to run maximize conversions bidding.)
  • The bad! Your account must have a 5% average click through rate (and if it fails to meet this two months in a row, it will be shut down. Yikes!)
  • And the easy: 
    • You must make use of geo-targeting (I once talked to a nonproft that only operated in one state. However, it accidentally ran its free AdWords nationwide. Preventing that sort of bad user experience is probably exactly what Google had in mind).
    • You must have at least two active ad groups. These must contain related keywords and two active text ads.
    • You must have two sitelink extensions
    • You cannot advertise against other brand names

[Read more…]

Filed Under: Digital advertising Tagged With: ad tech, AdWords, Google, marketing

November 2, 2017 By Emily Patterson

Newsfeed Exile, Creepy Chat Bots & Why GA Stats Never Match Facebook

Facebook’s New Pay or Disappear Model
It’s been a few weeks, so of course Facebook has made some changes. What’s new this time? FB is rolling out a new Newsfeed called “Explore.”  In most markets, Explore has updates from pages that you don’t follow. But in a few cities, Facebook has bumped brand content to this secondary feed. Only those who pay to promote posts appear in the main Newsfeed.  Look for a follow up soon with metrics about what this means for organizations on Facebook (aka everyone).

The Facebook vs. GA Saga, the Final Word
Ever wondered why Facebook and Google Analytics are different? Yes, it’s a topic that’s been covered before here. But I had to give this article a shout out for falling squarely in the category of “I’m happy they did this, so that I never have to.” The TL;DR version: this article is very kind to Facebook, telling you to add 20% to whatever Google Analytics conversations you attribute to Facebook.

Those Lucky 15 People in Florida
Yeah, yeah. It’s another piece about politics and Facebook ads. Epolitics boiled down the 60 Minutes interview with Brad Parscale (“the first pure-digital consultant to run a major presidential campaign”) to a few gems about the Trump campaign’s savviness with Facebook ads. In one spot, Parscale said the Trump campaign used Facebook to reach clusters of rural voters, such as “15 people in the Florida Panhandle that I would never buy a TV commercial for.”

[Read more…]

Filed Under: newsletter Tagged With: benchmarks, chat bots, data, data visualization, Facebook, Facebook ads, google analytics, images, marketing

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