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Understanding the Why, Marketing Efficiency & One Charity’s Unexpected Findings

The Ethics of A/B Testing

The ethics of A/B testing are up for contention! While it may seem harmless, many people don’t like the idea of being tested without their knowledge. I don’t blame them. So, what does this mean for nonprofits? For those wanting to err on the side of caution, it’s best to be transparent. Inform your audience and give them the chance to opt out.

Getting to the “Why”

Looking to improve your website? You need “why” data. I like this article because it breaks down the types of information you can collect about your site and what each provides. While Google Analytics can show you where users are running into trouble, it can’t explain why something is happening. Qualitative data, such as survey responses, help you understand why your users are behaving in a certain way and provide the insight needed to solve any issues they’re having on your website.

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Tips to Fix Your AdWords Grant for Google’s New Rules

So you’ve heard the news!  Nonprofit Google Ad Grants new rules rolled out in December, and organizations have two months to get into compliance. The February deadline is looming, and a lot of organizations are scrambling to rethink how they run their accounts.

No one’s quite sure what’s Google’s purpose with restructuring the program. Some say this is beginning of the end for the program (and the free $10K/month in ad dollars). Others claim that Google is simply cracking down on nonprofits who don’t properly manage their accounts and reflect badly on the advertiser.

But let’s not ponder what logic drives the Silicon Valley giant. All we know is we want to get the most out of our free ads. And no one wants to get their account shutdown! Here’s a quick rundown of the rules and my suggestions for how to fix your account.

Nonprofit Google Ad Grants New Rules:

  • The good! No more $2 bid cap (but you will need to set up goals in Google Analytics and use them to run maximize conversions bidding.)
  • The bad! Your account must have a 5% average click through rate (and if it fails to meet this two months in a row, it will be shut down. Yikes!)
  • And the easy: 
    • You must make use of geo-targeting (I once talked to a nonproft that only operated in one state. However, it accidentally ran its free AdWords nationwide. Preventing that sort of bad user experience is probably exactly what Google had in mind).
    • You must have at least two active ad groups. These must contain related keywords and two active text ads.
    • You must have two sitelink extensions
    • You cannot advertise against other brand names

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Newsfeed Exile, Creepy Chat Bots & Why GA Stats Never Match Facebook

Facebook’s New Pay or Disappear Model
It’s been a few weeks, so of course Facebook has made some changes. What’s new this time? FB is rolling out a new Newsfeed called “Explore.”  In most markets, Explore has updates from pages that you don’t follow. But in a few cities, Facebook has bumped brand content to this secondary feed. Only those who pay to promote posts appear in the main Newsfeed.  Look for a follow up soon with metrics about what this means for organizations on Facebook (aka everyone).

The Facebook vs. GA Saga, the Final Word
Ever wondered why Facebook and Google Analytics are different? Yes, it’s a topic that’s been covered before here. But I had to give this article a shout out for falling squarely in the category of “I’m happy they did this, so that I never have to.” The TL;DR version: this article is very kind to Facebook, telling you to add 20% to whatever Google Analytics conversations you attribute to Facebook.

Those Lucky 15 People in Florida
Yeah, yeah. It’s another piece about politics and Facebook ads. Epolitics boiled down the 60 Minutes interview with Brad Parscale (“the first pure-digital consultant to run a major presidential campaign”) to a few gems about the Trump campaign’s savviness with Facebook ads. In one spot, Parscale said the Trump campaign used Facebook to reach clusters of rural voters, such as “15 people in the Florida Panhandle that I would never buy a TV commercial for.”

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Tracking Donation Funnels, Bad News for Twitter & The Most $$$ Keywords

Measure Your Differences
I enjoyed this advice from Hootsuite on how to pick social media metrics. Their number one tip: figure out your organizational goals and base your metrics on that. (And don’t worry about what everyone else is measuring.)

Google’s Most Expensive Keywords
If you administer a Google for Nonprofits AdWords grant, finding keywords that cost less than $2 can be a big pain. Having struggled with this issue myself, I got a kick out of seeing how much some keywords cost. $58 for “bail bonds,” anyone?

Yet Another Nail, Twitter
I’m not a big Twitter user, but even I feel bad for Trump’s favorite social media site. Here’s the latest report about Twitter’s decline. Monthly active users in the United States fell last quarter.

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Top Nonprofit Websites, Game of Thrones Data Viz and Get Your Google Analytics Questions Answered

Is Your Website Cool?
TopNonProfits.com studied nonprofit websites, picked out the top trends and highlighted some of their favorite sites.  So what are the top trends? Long scrolls, mobile responsiveness and limited navigation options. Check out their favorite sites here.

Hey Google, What’s Up?
Ever wanted to ask Google Analytics a question, rather than dig through the data? If so, your dream has come true. Google is launching yet another new product called Ask Analytics Intelligence. Here’s the press release from Google and the explanation from TechCrunch. And here’s to hoping this does not put your friendly neighborhood web analyst out a job!

Your Weekly Dose of SEO
I’ve heard SEO called “black magic voodoo” so many times. But it’s about more than attracting clicks to your site; it’s about giving your search users a good experience. Here’s some solid, data-driven advice on SEO best practices. SEO Sherpa highlights their 16 favorite SEO experiments and results. Then, Search Engine Journal tells you to stop messing with spammy inbound links.

You Say Potato, I Say Instant Articles
This newsletter has covered Google’s newish AMP articles (the fast-loading, stripped down webpages designed especially for mobile users) before. Never one to be left out, Facebook is arguing that it’s fast-loading, mobile-friendly Instant Articles are better. Here are the stats on that.

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